- Email issues
- On-premise version issues
- Integrations and migrating from other apps
- Errors and solutions
POP/IMAP error "Command is not valid in this state"
If you're getting the error "Command is not valid in this state" when testing your "incoming email server settings" - this is the confusing way that MS Exchange is trying to say "I'm not configured to allow unencrypted passwords". Please make sure you enable SSL in the settings and/or try contacting your email server administrator to assist with the issue.