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Resolving Redirect Issues when hosting on-prem on Azure
Updated: Tuesday, September 16, 2025
azure
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Hardware requirements for on-premise helpdesk
Updated: Tuesday, October 17, 2023
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Recording HAR file in Chrome
Updated: Monday, September 8, 2025
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File Upload Error in HelpDesk
Updated: Tuesday, September 16, 2025
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After upgrading from 9.x requests to /api throw "404 - not found"
Updated: Tuesday, September 16, 2025
api
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Error after starting on linux
Updated: Tuesday, September 16, 2025
linux
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Windows server 2022 install instructions
Updated: Thursday, July 31, 2025
iis
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Technician report is not working after upgrading to 10.8+
Updated: Tuesday, September 16, 2025
reporting
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Technicians report not working "PERCENTILE_CONT is not a recognized built-in function name"
Updated: Tuesday, October 4, 2022
-
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"The SMTP server does not support authentication"
Updated: Wednesday, September 28, 2022
smtp
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Linux application URL
Updated: Tuesday, September 16, 2025
linux
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Revealing detailed error messages
Updated: Tuesday, February 8, 2022
error
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Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022
database
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⇅
Error on CreateTables.sql in Linux self hosted installation
Updated: Tuesday, September 16, 2025
installation
self-hosted
linux
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⇅
SQL Server collation
Updated: Tuesday, September 16, 2025
-
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HTTP Error 500.19 after installing Helpdesk 10.x on IIS
Updated: Friday, June 21, 2024
self-hosted
iis
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⇅
Full-text search index
Updated: Tuesday, March 4, 2025
full-text search
search index
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How to find the correct web.config file
Updated: Friday, December 21, 2018
-
⇅
MS SQL & storage questions
Updated: Tuesday, September 16, 2025
database
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Migration from server help desk to hosted
Updated: Thursday, December 11, 2025
-
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Fixing common problems
Updated: Monday, January 1, 2024
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Reset ticket starting number
Updated: Tuesday, September 16, 2025
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⇅
Before you purchase
Updated: Tuesday, October 17, 2023
-
⇅
Source Code issues (could not load file or assembly)
Updated: Sunday, December 9, 2018
-
⇅
Trial limitations for on-premise Help Desk (Hosted/SaaS HelpDesk has no trial limitations)
Updated: Monday, June 23, 2025
-
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Emails are not getting imported on the server version
Updated: Monday, September 16, 2024
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⇅
How to migrate to a new server
Updated: Tuesday, February 8, 2022
-
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How does AD-integration work?
Wednesday, August 17, 2016
-
⇅
Helpdesk DB structure
Updated: Monday, November 6, 2017
database
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⇅
Upgrading "trial" version to "full" version after purchasing
Updated: Tuesday, January 31, 2023
upgrade
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Maximum size file attachments
Updated: Tuesday, September 16, 2025
-
⇅
No "LOG OUT" button in self-hosted version
Updated: Saturday, July 30, 2016
-
⇅
Set Helpdesk Server URL
Updated: Wednesday, March 13, 2024
-
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HTTP Error 500.19 "This configuration section cannot be used at this path"
Updated: Friday, August 25, 2023
error
installation
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⇅
Converting helpdesk folder to application (fix for internal server error)
Updated: Saturday, July 30, 2016
-
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When browser becomes unresponsive
Updated: Saturday, July 30, 2016
-
⇅
The self-hosted helpdesk app looks weird, no styles loaded
Updated: Saturday, July 30, 2016
-
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I get 401 errors after updating to the latest version (or after manual install)
Updated: Tuesday, October 17, 2023
-
⇅
Helpdesk static content not shown on IIS7 Windows 2008 Server
Updated: Wednesday, March 8, 2017
-
⇅
"The installer was interrupted" message.
Updated: Friday, November 3, 2017
installation
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404 errors on IIS6
Updated: Saturday, July 30, 2016
error