On-premises version issues
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Hardware requirements for on-premise helpdesk
Updated: Tuesday, October 17, 2023
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Recording HAR file in Chrome
Sunday, July 16, 2023
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File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
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After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
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Error after starting on linux
Updated: Thursday, October 19, 2023 linux
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Windows server 2022 install instructions
Updated: Monday, December 5, 2022 iis
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Technician report is not working after upgrading to 10.8+
Tuesday, October 18, 2022 report
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Technicians report not working "PERCENTILE_CONT is not a recognized built-in function name"
Updated: Tuesday, October 4, 2022
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"The SMTP server does not support authentication"
Updated: Wednesday, September 28, 2022 smtp
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Linux application URL
Updated: Thursday, October 19, 2023 linux
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Revealing detailed error messages
Updated: Tuesday, February 8, 2022 error
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Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022 database
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Error on CreateTables.sql in Linux self hosted installation
Updated: Thursday, March 17, 2022 installation linux self-hosted
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SQL Server collation
Updated: Monday, September 26, 2022
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HTTP Error 500.19 after installing Helpdesk 10.x on IIS
Updated: Friday, June 21, 2024 iis self-hosted
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Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
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How to find the correct web.config file
Updated: Friday, December 21, 2018
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Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
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MS SQL & storage questions
Updated: Monday, August 14, 2023 database
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Migration from server help desk to hosted
Updated: Wednesday, August 31, 2022
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Fixing common problems
Updated: Monday, January 1, 2024
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Reset ticket starting number
Updated: Sunday, January 15, 2023
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Before you purchase
Updated: Tuesday, October 17, 2023
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Source Code issues (could not load file or assembly)
Updated: Sunday, December 9, 2018
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Trial limitations for Help Desk Server (Hosted HelpDesk has no trial limitations)
Updated: Tuesday, October 17, 2023
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Emails are not getting imported on the server version
Updated: Monday, September 16, 2024
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How to migrate to a new server
Updated: Tuesday, February 8, 2022
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How does AD-integration work?
Wednesday, August 17, 2016
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Helpdesk DB structure
Updated: Monday, November 6, 2017 database
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Upgrading "trial" version to "full" version after purchasing
Updated: Tuesday, January 31, 2023 upgrade
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Maximum size file attachments
Updated: Tuesday, October 17, 2023
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No "LOG OUT" button in self-hosted version
Updated: Saturday, July 30, 2016
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Set Helpdesk Server URL
Updated: Wednesday, March 13, 2024
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HTTP Error 500.19 "This configuration section cannot be used at this path"
Updated: Friday, August 25, 2023 error installation
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Converting helpdesk folder to application (fix for internal server error)
Updated: Saturday, July 30, 2016
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When browser becomes unresponsive
Updated: Saturday, July 30, 2016
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The self-hosted helpdesk app looks weird, no styles loaded
Updated: Saturday, July 30, 2016
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I get 401 errors after updating to the latest version (or after manual install)
Updated: Tuesday, October 17, 2023
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Helpdesk static content not shown on IIS7 Windows 2008 Server
Updated: Wednesday, March 8, 2017
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"The installer was interrupted" message.
Updated: Friday, November 3, 2017 installation
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404 errors on IIS6
Updated: Saturday, July 30, 2016 error