Trial limitations for Help Desk Server (Hosted HelpDesk has no trial limitations)

The "hosted" version has no limitations in the trial version.

The "on-premise" version of Jitbit Helpdesk Ticket system also has all the core features available but some things are limited:

  • You'll have a link to our website in the header and the footer ("powered by")
  • You can't search tickets or Knowledge Base articles
  • You can't delete the sample articles from the Knowledge Base
  • You can't send comment to technicians only; every comment is available publicly
  • You can't set due dates to tickets
  • You can't customize the look of your Helpdesk (change colors)
  • You can't change priority of a ticket
  • You can't change category of a ticket once it has already been created
  • You can't create tickets with file attachments
  • You can't create custom email templates, only use the default ones
  • No tickets from unregistered users (option “Accept emails from unregistered users” disabled) you have to create a user first, to accept tickets from him/her
  • No time tracking capabilities
  • No ticket escalation
  • No ticket scheduler
Solving problems with on-premise version of Jitbit Helpdesk ticketing system