10

Votes

Mandatory field setting per ticket category

Date 6/8/2021 New

10

Votes

Tie Google calendars into an integration with Jitbit Ticket system

Date 9/23/2020 New

9

Votes

Search function improvement: Ability to search only on the "subjects"

Date 6/17/2020 New

8

Votes

Add Close Reason to tickets

Date 8/21/2025 New

8

Votes

Customizable User Permissions

Date 9/30/2024 New

8

Votes

Submit on behalf of another user editable Via... section

Date 9/24/2024 New

8

Votes

More customization options for Custom Fields

Date 3/16/2022 New

7

Votes

Show time between ticket takeover/ticket assignment and first response

Date 5/12/2025 New

7

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

7

Votes

Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups

Date 5/23/2024 New

7

Votes

Multi Language Support (automated/suggested real time?) for canned responses and setup fields

Date 8/2/2023 New

7

Votes

Allow negative ticket filters (all except selected categories)

Date 11/15/2022 New

7

Votes

Microsoft Teams notifications per category

Date 7/15/2022 New

7

Votes

Knowledge Base | Fulltext Search

Date 4/1/2022 New

7

Votes

JAMF Integartion for Asset Management

Date 3/16/2022 New

7

Votes

Ability to batch import avatar photos.

Date 12/15/2020 New

6

Votes

Add ability to use existing canned responses in automation rules

Date 4/21/2025 New

6

Votes

Description option for Custom Fields

Date 3/11/2025 New

6

Votes

Add "Time Spent" and any other missing fields to the "TICKETS" API method

Date 10/5/2023 New

6

Votes

out of office - time interval

Date 9/11/2023 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.