Jitbit Helpdesk - Ideas forum

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8 Votes	Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups Date 5/23/2024 New
7 Votes	Show time between ticket takeover/ticket assignment and first response Date 5/12/2025 New
7 Votes	Description option for Custom Fields Date 3/11/2025 New
7 Votes	Prompt for Time Spent when closing ticket Date 9/11/2024 New
7 Votes	Multi Language Support (automated/suggested real time?) for canned responses and setup fields Date 8/2/2023 New
7 Votes	Allow negative ticket filters (all except selected categories) Date 11/15/2022 New
7 Votes	Microsoft Teams notifications per category Date 7/15/2022 New
7 Votes	JAMF Integartion for Asset Management Date 3/16/2022 New
6 Votes	Microsoft Copilot Integration Request Date 4/25/2025 New
6 Votes	Add ability to use existing canned responses in automation rules Date 4/21/2025 New
6 Votes	out of office - time interval Date 9/11/2023 New
6 Votes	Automation rules - To & CC Date 4/20/2023 New
6 Votes	Add Custom Fields While Adding/Editing Ticket Category Date 1/31/2022 New
6 Votes	Tech permission to top level category Date 10/5/2021 New
6 Votes	Knowledge Base - Allow linking of KB articles Date 8/13/2021 New
6 Votes	Embeddable Customizeable Dashboards by entity ; by viewer Date 3/31/2021 New
6 Votes	Possiblity to store attachments or files in a central place Date 3/15/2021 New
6 Votes	Asset Management - Autonumber Date 9/21/2020 New
5 Votes	Updating a ticket after it is closed without notification Date 12/1/2025 Considering
5 Votes	Dependent text field Date 9/11/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.