8

Votes

Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups

Date 5/23/2024 New

7

Votes

Show time between ticket takeover/ticket assignment and first response

Date 5/12/2025 New

7

Votes

Description option for Custom Fields

Date 3/11/2025 New

7

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

7

Votes

Multi Language Support (automated/suggested real time?) for canned responses and setup fields

Date 8/2/2023 New

7

Votes

Allow negative ticket filters (all except selected categories)

Date 11/15/2022 New

7

Votes

Microsoft Teams notifications per category

Date 7/15/2022 New

7

Votes

JAMF Integartion for Asset Management

Date 3/16/2022 New

6

Votes

Microsoft Copilot Integration Request

Date 4/25/2025 New

6

Votes

Add ability to use existing canned responses in automation rules

Date 4/21/2025 New

6

Votes

out of office - time interval

Date 9/11/2023 New

6

Votes

Automation rules - To & CC

Date 4/20/2023 New

6

Votes

Add Custom Fields While Adding/Editing Ticket Category

Date 1/31/2022 New

6

Votes

Tech permission to top level category

Date 10/5/2021 New

6

Votes

Knowledge Base - Allow linking of KB articles

Date 8/13/2021 New

6

Votes

Embeddable Customizeable Dashboards by entity ; by viewer

Date 3/31/2021 New

6

Votes

Possiblity to store attachments or files in a central place

Date 3/15/2021 New

6

Votes

Asset Management - Autonumber

Date 9/21/2020 New

5

Votes

Updating a ticket after it is closed without notification

Date 12/1/2025 Considering

5

Votes

Dependent text field

Date 9/11/2025 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.