Jitbit Helpdesk - Ideas forum

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10 Votes	Mandatory field setting per ticket category Date 6/8/2021 New
10 Votes	Tie Google calendars into an integration with Jitbit Ticket system Date 9/23/2020 New
9 Votes	Search function improvement: Ability to search only on the "subjects" Date 6/17/2020 New
8 Votes	Add Close Reason to tickets Date 8/21/2025 New
8 Votes	Customizable User Permissions Date 9/30/2024 New
8 Votes	Submit on behalf of another user editable Via... section Date 9/24/2024 New
8 Votes	More customization options for Custom Fields Date 3/16/2022 New
7 Votes	Show time between ticket takeover/ticket assignment and first response Date 5/12/2025 New
7 Votes	Prompt for Time Spent when closing ticket Date 9/11/2024 New
7 Votes	Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups Date 5/23/2024 New
7 Votes	Multi Language Support (automated/suggested real time?) for canned responses and setup fields Date 8/2/2023 New
7 Votes	Allow negative ticket filters (all except selected categories) Date 11/15/2022 New
7 Votes	Microsoft Teams notifications per category Date 7/15/2022 New
7 Votes	Knowledge Base \| Fulltext Search Date 4/1/2022 New
7 Votes	JAMF Integartion for Asset Management Date 3/16/2022 New
7 Votes	Ability to batch import avatar photos. Date 12/15/2020 New
6 Votes	Add ability to use existing canned responses in automation rules Date 4/21/2025 New
6 Votes	Description option for Custom Fields Date 3/11/2025 New
6 Votes	Add "Time Spent" and any other missing fields to the "TICKETS" API method Date 10/5/2023 New
6 Votes	out of office - time interval Date 9/11/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.