On-prem pricing and licensing changes: October 2026

We've changed the plans, prices and renewal terms for the self-hosted (on-premises) version of Jitbit Helpdesk. Here's what changed and what it means for you.

What are the new plans?

There are five plans. They differ only in the number of agents:

Every plan has every feature, including the API, SAML/SSO, Active Directory, the mobile apps, automation, the knowledge base and asset management. Each plan is a one-time payment and includes 12 months of updates and support. Prices are in US dollars. See jitbit.com/helpdesk/purchase/

Who counts as an agent?

Agents are the people who answer tickets. End users and tickets are unlimited.

Is it still a perpetual license?

Yes. You pay once and can use the helpdesk forever, even if you never renew.

How many servers can I install it on?

The 10, 25, 50 and 100 agent plans allow one production installation. The Unlimited agents plan allows any number of installations within the same company.

What happens after the first 12 months?

Your helpdesk keeps working. To get new versions and support for another year, renew:

• Before your updates end, or up to 60 days after: 50% of your plan's current price.
• Later than that: 80%.

The new 12 months start on the day you renew.

How do I renew or upgrade?

1. Go to jitbit.com/helpdesk/upgrade/
2. Enter your order number or the email you bought with. The order number is on your receipt and looks like JIT230512-1234-56789.
3. The page shows your license, when its updates end, and what you can buy, with prices.
4. Check out with the same email, so we can add the purchase to your license.

You'll then get an email with a new download password.

What if we need more agents?

While your updates are active, or up to 60 days after they end, you can move to a bigger plan and pay only the difference between the two prices. Your 12 months of updates start over.

If your updates ended more than 60 days ago, you renew straight into the bigger plan at 80% of its price. The upgrade page shows your exact price.

I have an older Small, Company or Enterprise license. What changes?

Your license keeps working with the same number of agents. When you renew, you renew on the new terms:

• Small: renews as the 10 agents plan.
• Company (20 agents): renews as the 25 agents plan, so you get 5 more agents.
• Enterprise: renews as the Unlimited agents plan.
• Small bought before July 25, 2018: these licenses came with unlimited agents, so they renew as Unlimited agents.

To get more agents, renew into a bigger plan. The old Small, Company and Enterprise renewals are no longer sold.

After you install the latest version, the Billing page shows your license by its number of agents, for example "20 agents" instead of "Company". Nothing else about your license changes.

Can I still buy the source code?

No, we've stopped selling source code licenses. If you already have one, you can download the source code until your updates end. After that, you can renew it as an Unlimited agents license, without the source code.

Does this affect the SaaS version?

No. These changes apply only to the self-hosted version.