Integration with Gmail

Important: since Google has deprecated the "allow less secure applications" setting in May 2022, you have to enable 2-FA authentication for your account and then generate an "app password" like described here: https://support.google.com/accounts/answer/185833

To set up incoming mailboxes:

1. In the helpdesk app click the Administration tab, click Email settings, then click Edit incoming mailboxes.

2. On the Email servers screen that appears, scroll down to the Add a new mailbox area, then specify the account settings as follows.

• Server type: IMAP
• Server hostname: imap.gmail.com
• Port: 993
• Login: your email address
• Password: your "app password"
• SSL: Checked

- - - OR - - -

• Server type: POP3
• Server hostname: pop.gmail.com
• Port: 995
• Login: your email address
• Password: your "app password"
• SSL: Checked

Note:
You may also specify the category where new messages from this address will be delivered to.

3. Click Add mailbox to complete adding setting up the account.

4. Repeat steps 1-3 for each account to be added.

# # #

To set up outgoing email server:

1. On the Administration tab, click Email settings.

2. On the Email settings screen, scroll down to the SMTP server settings area, then specify the account settings as follows.

• SMTP server address: smtp.gmail.com
• SMTP server port: 587 or 465
• SMTP server requires authentication: Checked
• SMTP username: *** your user name
• SMTP password: *** your app password
• Use SSL\TLS to connect to the SMTP server: Checked

Notes:

- Please make sure that the SMTP server allows sending email messages with the specified From address.