Email subject line truncates

Question:

I noticed the email subject sent from the helpdesk will be truncated if it is too long. Before this, I have no issue with this but this starts to happen after I patched to latest version. Please advise.



Answer:

That's correct; the length of the Subject line is restricted by the standards, not by us. The maximum allowed length is currently 80 characters.
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.
Creation date: 04/12/2017 13:56     Updated: 04/12/2017 13:59