Anything from your side you can add to our ongoing internal review?


1) All the storage is encrypted.

2) We have a custom BAA with Amazon that complies with HIPAA (basically, it's an American thing that protects private patient information for healthcare industry, and it's more strict than GDPR).

3) Regarding the "right to be forgotten" - we actually delete customer's data after they cancel their account with us, not doing any "data mining" or anything, we have that in our ToS (and basically we're too small for that)

4) You can enable 2-factor authentication and thus prevent any person not explicitly authorized by you, including our staff, from accessing any of your data.

5) We can sign a Data Processing Agreement with you, we'll send you our copy on request

Also please read this:
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.
Creation date: 11/12/2017 17:28     Updated: 09/03/2018 15:14