Notify admins of abandoned tickets

Question:

Can you advise if there is any way we can set up automatic reminders if a ticket has not been actioned in a certain amount of time?



Answer:

You can create automation rules that notify your staff if tickets are abandoned: on the Administration > Automation rules page, click Create, create a rule like this:



That will do the job.
Creation date: 19/12/2017 10:42      Updated: 19/12/2017 10:44
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