Notify admins of abandoned tickets
Question:
Can you advise if there is any way we can set up automatic reminders if a ticket has not been actioned in a certain amount of time?
Answer:
You can create automation rules that notify your staff if tickets are abandoned: on the Administration > Automation rules page, click Create, create a rule like this:
That will do the job.
Can you advise if there is any way we can set up automatic reminders if a ticket has not been actioned in a certain amount of time?
Answer:
You can create automation rules that notify your staff if tickets are abandoned: on the Administration > Automation rules page, click Create, create a rule like this:
That will do the job.
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