Close ticket via email?
Question:
Is there a tag or way to close a ticket via email?
Answer:
Yes, just add the #close# tag to the "Subject" line of your email; that will close the ticket.
Note: Please keep the ticket number in the curly braces like {12345670} in the "Subject" line.
Is there a tag or way to close a ticket via email?
Answer:
Yes, just add the #close# tag to the "Subject" line of your email; that will close the ticket.
Note: Please keep the ticket number in the curly braces like {12345670} in the "Subject" line.