Can I add multiple recipients when creating a ticket?
Question:
When I raise a call do I have the ability to add other contacts?
Answer:
Yes, when submitting a new ticket (call) via the web, you can add more recipients via the "CC" field (visible to authenticated users only). Start typing a username and you'll get suggestions. This will add a user to ticket subscribers.
When submitting a ticket via email, you can CC the additional recipients; the system will automatically add them to the ticket.
Note: Please notify your recipients that they should not reply to all; instead, they should wait for a confirmation from the helpdesk with the ticket number in the Subject line and then reply to that message only. The reply will be delivered to all other subscribers of the ticket automatically.
When I raise a call do I have the ability to add other contacts?
Answer:
Yes, when submitting a new ticket (call) via the web, you can add more recipients via the "CC" field (visible to authenticated users only). Start typing a username and you'll get suggestions. This will add a user to ticket subscribers.
When submitting a ticket via email, you can CC the additional recipients; the system will automatically add them to the ticket.
Note: Please notify your recipients that they should not reply to all; instead, they should wait for a confirmation from the helpdesk with the ticket number in the Subject line and then reply to that message only. The reply will be delivered to all other subscribers of the ticket automatically.