Accented character in search


If let say I have a ticket with an accented character like this “Demande de réinitialisation de mot de passe” and I search for the word “reinitialisation “, right now it will not return anything unless I have the accented character. It should however return it with or without the accented character.


In the self-hosted application, that's a database server setting, not one of the helpdesk app's.  You just have to make your full-text catalog accent-insensitive.

Here is a screenshot for you:

Creation date: 11/8/2018 12:23 PM      Updated: 11/8/2018 12:29 PM
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Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.