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Google Login fails to redirect to the application


When accessing the helpdesk application and choosing Google Login authentication, the authentication page does not redirect to the application after a successful login.


To resolve this:

  • Make sure that you have a secure certificate installed, and your helpdesk URL begins with HTTPS.
  • If the user with your Gmail address doesn't exist, either create the user or allow the users to register themselves (Administration > General settings).
  • Try disabling ad-blocker, clearing the browser's cache and cookie data for the website.

Contact us if none of the above helps.
Creation date: 4/19/2019 5:12 AM (Vlad)      Updated: 1/24/2020 5:28 PM (Alex)
Errors and solutions for Jitbit Helpdesk ticketing system