How to cancel recurring tickets?

Creation date: 5/21/2019 5:42 PM Updated: 9/8/2025 7:05 PM

Question:

I set up a ticket to repeat and don't know how to stop it.

Answer:

To stop ticket repetition:

1. Open the ticket that is repeating.

2. Look up the Repeat field on the right-hand side of the screen, then click the

button by the field.

3. On the screen that appears, click Delete.

Repeat steps 1-3 for all your repeating tickets that you would like to stop the repetition for.

Common setup tasks and solutions