How to cancel repeat tickets?

Creation date: 5/21/2019 5:42 PM Updated: 5/21/2019 5:44 PM

Question:

I set up a ticket to repeat and don't know how to stop it.

Answer:

To stop ticket repetition:

1. Open the ticket that is repeating.

2. Look up the Repeat field on the right-hand side of the screen, then click the

button by the field.

3. On the screen that appears, click Delete.

Repeat steps 1-3 for all your repeating tickets that you would like to stop the repetition for.

Files
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Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.

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