Penetration Test Report

Creation date: 7/11/2019 7:59 AM    Updated: 8/29/2026 7:30 PM

Attached is a summary of the latest independent penetration test of the JitBit Helpdesk application, conducted by a third-party security testing provider in January 2026 and commissioned by a UK government agency. The report outlines the findings, remediation actions, and subsequent retest results.

An older pentest is also included for reference.

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.