Official backup/restore procedure
1. Backing up JitBit Helpdesk
To backup your copy of the Helpdesk application:
1. Backup the database by running the command on the SQL Server:
BACKUP DATABASE JitbitHelpDesk TO DISK='E:\backup.bak'
2. Backup the folder where the application is installed.
2. Restoring JitBit Helpdesk from backup
To restore the Helpdesk application from backup:
1. Restore the application folder from the backup file.
2. Restore the database by running the command:
RESTORE DATABASE JitbitHelpDesk FROM DISK = 'E:\backup.bak'
Note: Replace the DISK value with the actual path to the backup file in your system.
Note: also please note, that most of the settings are stored in the database, but some of the application settings are stored in the application-folder, the "web.config" file (i.e. - the database connection string).
To backup your copy of the Helpdesk application:
1. Backup the database by running the command on the SQL Server:
BACKUP DATABASE JitbitHelpDesk TO DISK='E:\backup.bak'
2. Backup the folder where the application is installed.
2. Restoring JitBit Helpdesk from backup
To restore the Helpdesk application from backup:
1. Restore the application folder from the backup file.
2. Restore the database by running the command:
RESTORE DATABASE JitbitHelpDesk FROM DISK = 'E:\backup.bak'
Note: Replace the DISK value with the actual path to the backup file in your system.
Note: also please note, that most of the settings are stored in the database, but some of the application settings are stored in the application-folder, the "web.config" file (i.e. - the database connection string).