The "hosted" version has
no limitations in the trial version (except for the number of users which is 400)
The "on-premises" version of
Jitbit Helpdesk Ticket system also has
all the core features available but some things are limited:
- You'll have a link to our website in the header and the footer ("powered by")
- You can't search tickets or Knowledge Base articles
- Connecting to Office365 mailboxes via modern auth is not supported. IMAP still works
- Some integrations are disabled (Github, Slack, Asana, etc.)
- You can't delete the sample articles from the Knowledge Base
- You can't send comment to technicians only; every comment is available publicly
- You can't set due dates to tickets
- You can't customize the look of your Helpdesk (change colors)
- You can't change priority of a ticket
- You can't change category of a ticket once it has already been created
- You can't create tickets with file attachments
- You can't create custom email templates, only use the default ones
- No tickets from unregistered users (option “Accept emails from unregistered users” disabled) you have to create a user first, to accept tickets from him/her
- No time tracking capabilities
- No ticket escalation
- No ticket scheduler