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Recover ticket marked as spam

Question:

I’ve marked a ticket as spam in error, is there a way to retrieve it?

Answer:

Sure!

To restore the ticket marked as spam:

On the Administration > Reports page, click Deleted tickets.
Look up and undelete the ticket from "deleted tickets" report.
On the Administration > Users page, click Deactivated users.
Look up the user and re-enable the user who created the ticket.

That's it.

Creation date: 9/17/2020 4:40 AM Updated: 1/2/2022 7:07 AM

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.