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User Email setting disables on its own

Question:

What could be the reason that the flag on a user is set to false without modification by us? It happened a few times to the same user after we enabled it again. In the last days.

Answer:

It means the last time the Helpdesk app tried sending a message to this user, we received a bounce response from their email server, that started with "5xx" meaning the failure is permanent.

Those bounced responses are usually shown next to replies you tried sending to the user.
Creation date: 11/25/2020 12:06 PM (Alex)      Updated: 11/25/2020 12:10 PM (Alex)
Errors and solutions for Jitbit Helpdesk ticketing system