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Adding Ticket ID to Survey Monkey

How can we correlate the survey response to a specific ticket? Is there a way to capture exactly which ticket the end user is providing their response in the survey ?


Answer:

Survey Monkey allows parameters to be passed in the URL which are then stored as part of the survey response.

We will pass the ticket # using the #TicketID# tag to the URL for the survey in Survey Monkey. The ticket # will get saved in the survey response and it will allow us to correlate the survey response to the Jitbit Ticket.

Here is an article from Survey Monkey regarding passing parameters via URL – might help you r other customers! - https://help.surveymonkey.com/articles/en_US/kb/What-are-custom-variables-and-how-do-I-use-them
Creation date: 5/28/2021 1:12 PM (Vlad)      Updated: 1/2/2022 7:02 AM (Vlad)
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.