Special Character problems when exporting tickets to a CSV file and opening in Excel
Question:
Answer:
We faced a problem: special caracthers like ç, ã, ó, õ used in Portuguese language. When exporting this tickets throught "Administration / Import and Export / Export to CSV" or using "Reports / Summary / Excel Button" words with these special characters like ç, ã, ó, õ are not exported correctly to csv files.
Answer:
Excel has known issues with displaying UTF-8 encoded CSV files correctly when these files are opened directly through a double-click in Windows Explorer. To resolve this issue, you should import the CSV file using the "Data / Import CSV file" option in Excel. This method ensures that the UTF-8 encoding is recognized correctly and the special characters are displayed as intended.
Here's how to import the CSV file correctly:
- Open Excel.
- Go to the "Data" tab.
- On the Data tab, in the "Get & Transform Data" group, click "From Text/CSV".
- Choose your CSV file and click "Import"
- The wizard recognizes UTF8 encoding correctly UTF8 and the file should be imported properly
Alternatively, you can open the CSV file with other spreadsheet applications that handle UTF-8 encoding correctly, such as OpenOffice, Google Sheets, or Office365.