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SMTP Error

Question:

Please advise upon entering outgoing email configuration. When I press test SMPT setting this is an error I get.

Sending test email to '******'...
ERROR sending email:

5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message


Answer:

This error is thrown by your SMTP server. Your SMTP server does not allow custom "from" addresses. Please either set the "from" to the value allowed or use our built-in SMTP server supplied by the SaaS helpdesk app.
Creation date: 8/5/2021 12:07 PM (Alex)      Updated: 8/5/2021 12:08 PM (Alex)
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems