SAML attributes used by the helpdesk

Whenever a user logs in via SAML Signle-Sign-On (through any SAML provider, like Azure AD, OneLogin, Google SAML, ADFS, Okta, or anything else) Jitbit Helpdesk app updates their helpdesk-user information. Like First/Last names, email, phone number etc.

"NameID" (the standard SAML user identifier) to identify the user and match them against the Username stored in the helpdesk database.

We also look at:
 
"User.email", "mail", or "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress") for email

"first_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname", "User.FirstName", "givenName" for first name

"last_name", "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname", "User.LastName", "sn" for last name

"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/department" or "department" for department

"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/homephone" or "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/telephonenumber" for the phone number

"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/companyname", "organization", "User.CompanyName" for the company name

"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/location" or "physicalDeliveryOfficeName" for the location