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AD properties used by the helpdesk app

Question:

What are the AD attributes you are using in the user profile when authenticating users via Windows-integrated authentication?


Answer:

We look at:
 
"mail" for email

"givenName" for first name

"sn" for last name

"department" for department

"telephoneNumber" for the phone number

"company" for the company name

"thumbnailPhoto" or "jpegPhoto" for user avatar picture
Creation date: 11/9/2021 1:59 PM (Alex)      Updated: 11/9/2021 1:59 PM ()
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.