What are the AD attributes used in the user profile when authenticating users via Windows-integrated authentication in the on-prem version of the Helpdesk app?
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Answer:
In the Helpdesk application, we utilize the following Active Directory (AD) attributes to authenticate users:
- "mail": This attribute is used to retrieve the user's email address.
- "givenName": This attribute stands for the user's first name.
- "sn": This is the attribute for the user's last name.
- "department": This attribute provides information about the user's department.
- "telephoneNumber": This is used to obtain the user's phone number.
- "company": This attribute captures the name of the user's company.
- "thumbnailPhoto" or "jpegPhoto": We use one of these attributes to display the user's avatar picture.
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.