HTTP Error 500.19 after installing Helpdesk 10.x on IIS

Question:

After installing Helpdesk 10.x and later, we get a 500.19 error on our IIS server

Answer:

You need to install .NET Core hosting bundle that includes "Asp Net Core Hosting module" https://www.jitbit.com/dotnet-hosting-bundle

Even if it is already installed, running a "repair" install and restarting IIS after that should help.

iis self-hosted

Creation date: 11/15/2021 1:08 PM Updated: 10/10/2023 5:49 AM

Solving problems with on-premises version of Jitbit Helpdesk ticketing system