Migrate from Zendesk

Jitbit Helpdesk has a built-in tool that will help you migrate most of your data over from Zendesk. You can find it in the admin panel – "Import and Export" – "Import from Zendesk".

You will need to enter your Zendesk URL and admin credentials to start the import.

The import does the following:

1. We import all Zendesk users – ticket submitters, techs and admins – without saving their permissions. They will be imported as regular users.
2. Then we import all your tickets. The tickets will be created in the default category in Jitbit (set in "General Settings"). All tickets will be imported as closed despite their current status in Zendesk.
3. Finally, we will import all the ticket replies (comments), but we can't import your attachments.

No email notifications would be sent to anyone at any time during the import process.