Emails from Helpdesk are marked as spam

If you're using our hosted (SaaS) helpdesk, and you're using "Jitbit's Default SMTP server", and customers report that helpdesk emails are being detected as "spam" - you might want to add an SPF record to your DNS to prevent false-positive spam detection for outgoing emails. Add the following TXT record to your DNS server:

domain.com. IN TXT "v=spf1 a:hmail.jitbit.com a:hmail2.jitbit.com ~all"

Where "domain.com" should be replaced by your domain, that is being used in the "from" address
Creation date: 4/20/2022 9:57 AM (Alex)      Updated: 4/20/2022 9:57 AM
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems