Emails from Helpdesk are marked as spam

If
  • you're using our hosted (SaaS) helpdesk and
  • you're using "Jitbit's Default SMTP server" and
  • you have a custom "from" address in email settings, like "something@YourDomain.com" and
  • customers report that helpdesk emails are being detected as "spam"

Then you might want to add an SPF record to your DNS to prevent false-positive spam detection for outgoing emails. Add the following TXT record to your DNS server:

domain.com. IN TXT "v=spf1 a:hmail.jitbit.com a:hmail2.jitbit.com ~all"

Where "domain.com" should be replaced by your domain, that is being used in the "from" address. If your domain already has an SPF record make sure you add the "a:hmail.jitbit.com a:hmail2.jitbit.com" part to it.
Creation date: 4/20/2022 9:57 AM (Alex)      Updated: 6/6/2022 3:09 AM (Alex)
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems