Emails from Helpdesk are marked as spam? Check SPF record

If

• you're using our hosted (SaaS) helpdesk and
• you're using "Jitbit's Default SMTP server" and
• you have a custom "from" address in email settings, like "something@YourDomain.com" and
• customers report that helpdesk emails are being detected as "spam" or completely undelivered

Then you might want to add an SPF record to your DNS to prevent false-positive spam detection for outgoing emails. Add the following TXT record to your DNS server:

domain.com. IN TXT "v=spf1 a:hmail.jitbit.com a:hmail2.jitbit.com ~all"

Where "domain.com" should be replaced by your domain, that is being used in the "from" address. If your domain already has an SPF record make sure you add the "a:hmail.jitbit.com a:hmail2.jitbit.com" part to it.