Emails from Helpdesk are marked as spam? Check SPF record

  • you're using our hosted (SaaS) helpdesk and
  • you're using "Jitbit's Default SMTP server" and
  • you have a custom "from" address in email settings, like "" and
  • customers report that helpdesk emails are being detected as "spam" or completely undelivered

Then you might want to add an SPF record to your DNS to prevent false-positive spam detection for outgoing emails. Add the following TXT record to your DNS server: IN TXT "v=spf1 ~all"

Where "" should be replaced by your domain, that is being used in the "from" address. If your domain already has an SPF record make sure you add the "" part to it.
Creation date: 4/20/2022 9:57 AM      Updated: 3/20/2024 10:41 AM
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems