Continuous authentication prompts on Safari on iOS when using Windows auth

There is a known issue with Websockets and associated tokens and the way Safari handles them (closes websockets prematurely).  Safari has an experimental setting on by default – NSURL Session Websocket.  Disabling this setting resolves the issue of continuous authentication prompts.

Apple has a bug report related to this setting: https://bugs.webkit.org/show_bug.cgi?id=228296

iOS (prior to iOS 27)

• Open the Settings app -Scroll down and tap on “Safari”
• Scroll down to the bottom and tap on “Advanced”
• Tap on “Experimental Features” at the bottom
• Scroll down until you see “NSURLSession WebSocket”
• Disable “NSURLSession WebSocket”

iOS 27 and later

There's another Apple bug https://bugs.webkit.org/show_bug.cgi?id=80362 still unresolved. Apple has removed the NSURLSession WebSocket setting that was previously used as a workaround. If repeated authentication prompts occur when Jitbit Helpdesk uses Windows Integrated Authentication:

• Fully close and reopen Safari. If necessary, disconnect and reconnect Wi-Fi.
• On managed corporate iOS devices, administrators can try configuring Apple's Kerberos SSO extension for the Helpdesk URL.
• As an alternative, try accessing Helpdesk with another browser.
• The reliable workaround is to use a different authentication method, such as Jitbit username/password or SAML SSO.