Google POP/IMAP stopped working after 30 may 2022
2024 UPDATE: we have added full support for Gmail oAuth, more details at https://www.jitbit.com/news/5376-google-oauth-support-for-gmail-mailboxes-in-jitbit-helpdesk/
Google has phased out the "allow less secure apps" setting, that allowed connecting to your mailbox via IMAP/POP using your Google account password.
Google has phased out the "allow less secure apps" setting, that allowed connecting to your mailbox via IMAP/POP using your Google account password.
The fix is to enable 2-factor authentication for your Google account and then generate an "app password" like described here: https://support.google.com/accounts/answer/185833?hl=en
..and then use this app password for the IMAP/POP connection inside the helpdesk system.
We have added full oAuth support for O365 and GMail support is on the way (however the Gmail workaround still works)
We have added full oAuth support for O365 and GMail support is on the way (however the Gmail workaround still works)