Google POP/IMAP stopped working after 30 may 2022

Creation date: 6/7/2022 7:23 PM    Updated: 5/20/2025 3:07 PM   gmail imap
Google has phased out the "allow less secure apps" setting, that allowed connecting to your mailbox via IMAP/POP using your Google account password.

The fix is to enable 2-factor authentication for your Google account and then generate an "app password" like described here: https://support.google.com/accounts/answer/185833?hl=en

..and then use this app password for the IMAP/POP connection inside the helpdesk system.

To generate an app password go to your google account settings - security - scroll to the bottom and select "search google account" - type "app password" into the search box - create app password.

IMPORTANT: the app password Google creates for you is a 16-letter code. You have to remove spaces before entering it into Jitbit (or any other app), just copying-pasting won't work!

If your app password has stopped working all of a sudden - generating a new one should help.
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems