MS Teams Integration
Question:
Answer:
We are looking at using this for three different departments, as it would provide a better solution for our IT department (less to manage, and we can do the automation ourselves to free them up). I’ve been testing the built-in MS Teams integration,
but is it possible to have more than one Teams channel linked? Ideally, we would like to be able to notify a purchasing channel if a purchasing ticket is entered or notify the warehouse if one of their tickets is entered. Is that possible?
Answer:
We don't have built-in support for this.
But as a workaround you can use Automation Rules for this. Get a webhook URL for each channel in MS Teams, then set up a rule that sends an HTTP-request when a ticket is created (for example) and assign the two webhook URLs for these rules.
Go to "Admin - Automation rules - Create" set up a trigger, some conditions (optional) and use the "send http request" action.