Custom "Thank you" text

Question:

  1. In testing ticket entry/ingest using the support form link, we encountered the following automatic ticket confirmation text in the pop-up:

Can we remove the entire 2nd statement so that the ticket confirmation window reads simply:

“Your ticket has been submitted successfully. One of our support agents will get back to you with more information shortly. Thank you.”

Answer:


Yes, sure. You can change it.
Just go to Administration » General settings > General settings and check "Custom "Thank you" text:".
Creation date: 9/21/2022 11:12 AM (Lucie)      Updated: 9/21/2022 11:12 AM
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