Custom "Thank you" text

Question:

In testing ticket entry/ingest using the support form link, we encountered the following automatic ticket confirmation text in the pop-up:

Can we remove the entire 2^nd statement so that the ticket confirmation window reads simply:

“Your ticket has been submitted successfully. One of our support agents will get back to you with more information shortly. Thank you.”

Answer:

Yes, sure. You can change it.

Just go to Administration » General settings > General settings and check "Custom "Thank you" text:".

Creation date: 9/21/2022 11:12 AM Updated: 7/14/2023 8:05 AM

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.