API - Status ID

Question:

We want to set ticket Status ID via API. Where do I get the StatusID from?

Answer:

The standard system statuses are:

-1 (Deleted, while the ticket still unpurged from the "Deleted" bin)

1 (New)
2 (In-process)
3 (Closed)

For custom statuses you can see their "ID" in the admin panel when editing a status, the URL changes to "helpdesk/Admin/EditCustomStatus/XXXX" - that's the StatusID you're looking for.

api

Creation date: 10/14/2022 10:00 AM Updated: 10/14/2022 10:00 AM

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