Widget for your website

<script type='text/javascript'>

    //All settings are OPTIONAL. Remove them to use the defaults

    var hdWidget = {

        position: "right", //You can use "right" or "left" to position the widget

        bgColor: "#4c5b6b", //background color

        fgColor: "#ffffff", //text color

        borderColor: "#fff", //color of the border around the widget

        categoryId: 42, //pre-selected category in the widget. Get the ID from the admin panel

        hideCategory: 0, //set to "1" to hide category select box, works only if you also pass a default category

        autoShow: 0, //auto show the widget after X seconds. "0" to disable auto showing

        email: "", //prefilled user email if you already know it in your app

    };

    

    //you can also open or close the widget programmatically

    //by calling _hdWidget.toggleWidget() anywhere in your code

</script>

<script type='text/javascript' src='https://[youraccount].jitbit.com/helpdesk/js/support-widget-light.js' defer></script>

The only downside to the lightweight widget is that it doesn't support custom fields. So if you use them please consider the second widget.

Support form link




This widget can be bound to any link on your web site. When a visitor clicks on that link a fully featured new ticket form shows up in a popup. Essentially this is just the Jitbit new ticket form in a pop-up window.

Installation


Both widgets require you to add some HTML and JS code to your website. You can find the specific code in the admin panel.

The Javascript code we provide is harmless for your site. It won't crash the rest of your code because it is isolated, and it won't affect your performance and load times because it loads asynchronously.