Migrate from Freshdesk

Jitbit Helpdesk allows you to import your data from Freshdesk making it easier to switch your help desk apps. The built-in tool is located in the "Administration" - "Import and Export" page.

You are going to need your Freshdesk username, password and helpdesk URL. The user account must have the administartor privileges in Freshdesk.

Here is what we import:

1. We import all users that have created a ticket in your Freshdesk account. All these users are imported as regular users without any permissions. No emails will be sent to them during the import process.
2. Next, we import all your support tickets, saving as much details as possible. Since Freshdesk doesn't have the "categories" feature, we will import everything in your default category in Jitbit (you can set it up in "General Settings"). All imported tickets will have the "closed" status.
3. Finally we will report all replies for each ticket.

Unfortunately, at this moment we cannot import file attachments, knowledge base article or anything else.

The import process can take a long time depending on the number of tickets you have in Freshdesk - please do not close the page.