Just wondered if there was an easy way of resetting the password for all users to the same one? What about updating other fields, like "First Name"?
You can bulk-reset user passwords by importing user accounts from a CSV file and specifying new passwords for the users. The user accounts will be overwritten.
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.