Jitbit and HIPAA compliance (our BAA)

Jitbit ticketing system is one of the few fully HIPAA compliant help desk apps. You can find most of the information in the HIPAA Compliant Helpdesk Software article on our website.

We do yearly audits and employee training and we take all the technical HIPAA aspects very seriously. We have worked with a number of customers who require HIPAA compliant ticketing software to improve the security of their data. As a result we've introduced a number of features and settings that meet their demands.

Features like SSL support on custom domains is a must for secure data transmission between your browsers and our servers. We've also added some settings that prevent loosing PHIs even by accident. For example, the "Do not include attachments in outgoing notifications setting" will prevent you from emailing sensitive data to someone by accident.

You can find our BAA attached at the bottom of this article. We'd be happy to sign it with you if you decide to join tens of medical institutions that already use Jitbit Help Desk.