Supported HTML Tags in the Knowledge Base and Tickets
Our KB system supports a limited set of HTML tags and inline CSS. We do not support JavaScript. However, if you require additional JavaScript code to execute in the KB, you can use the "Admin - General settings - Custom JS CSS" feature.
Here is a list of HTML tags that are supported in Jitbit Helpdesk:
- "a"
- "abbr"
- "address"
- "b"
- "br"
- "blockquote"
- "center"
- "code"
- "dd"
- "div"
- "dl"
- "dt"
- "em"
- "font"
- "h1"
- "h2"
- "h3"
- "h4"
- "h5"
- "h6"
- "hr"
- "i"
- "img"
- "input"
- "label"
- "li"
- "ol"
- "p"
- "pre"
- "s"
- "section"
- "small"
- "source"
- "span"
- "strong"
- "sub"
- "sup"
- "table"
- "tbody"
- "td"
- "th"
- "thead"
- "tr"
- "u"
- "ul"
- "video"
Please note that any HTML tags not listed above are not supported and cleaned out. Whenever a new message is received via email or posted via the Web-interface, the content is being "sanitized" to remove dangerous tags and excessive formatting.