Our KB system supports a limited set of HTML tags and inline CSS. We do not support JavaScript. However, if you require additional JavaScript code to execute in the KB, you can use the "Admin - General settings - Custom JS CSS" feature.
Here is a list of HTML tags that are supported in Jitbit Helpdesk:
<a>
<abbr>
<address>
<b>
<br>
<blockquote>
<center>
<code>
<dd>
<div>
<dl>
<dt>
<em>
<font>
<h1>
<h2>
<h3>
<h4>
<h5>
<h6>
<hr>
<i>
<img>
<input>
<label>
<li>
<ol>
<p>
<pre>
<s>
<section>
<small>
<source>
<span>
<strong>
<sub>
<sup>
<table>
<tbody>
<td>
<th>
<thead>
<tr>
<u>
<ul>
<video>
Please note that any HTML tags not listed above are not supported and cleaned out. Whenever a new message is received via email or posted via the Web-interface, the content is being "sanitized" to remove dangerous tags and excessive formatting.