Email template #mask# is not working properly

Sometimes if you add an email template mask, like #RatingLinks# or #WhatHappened# or #Category# - you may find it's not working.

It is possible that the email template HTML is malformed, causing the #Mask# tag to not display properly. To check for hidden symbols or formatting issues, switch to the source code view in the template editor. Click the "</>" button to access the source code and review the markup for any anomalies.
Creation date: 5/10/2024 6:07 AM      Updated: 5/10/2024 6:07 AM
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems