Knowledge base articles are not visible to users

Question:

Knowledge base articles are not visible for users. We have added a few articles to the KB. But these articles are not visible to regular users. Any setting that should be activated somewhere?


Answer:

  1. "Enable Knowledge Base" in the General settings section on the Administration tab.

  2. If applicable, "Allow unregistered users access the Knowledge Base" on the same screen.

  3. In the Ticket categories section on the Administration tab, click on the category in question and change its permissions from "Specific users" or "Technicians only" to "Everyone".

  4. Save the changes.

  5. Open the articles in question. On the article page, click More... > Edit... Make sure the article is not marked as "For technicians only". Save changes (if any).

  6. Open the knowledge base as a regular user and see if the articles are now available.
Description of known error messages and respective solutions.
Creation date: 01/03/2017 13:30     Updated: 01/03/2017 13:37