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Useless email filters
Question:
Would you please provide a list of all scenarios where an email received by the application isn't converted to a ticket?
Answer:
The email is not converted into a ticket if any of the following criteria is met:
Would you please provide a list of all scenarios where an email received by the application isn't converted to a ticket?
Answer:
The email is not converted into a ticket if any of the following criteria is met:
- Subject contains: delivery status, delivery has failed, out of office, out of the office, out-of-office, error delivering mail, ausência temporária, ofis dışı mesajı.
- Subject starts with: automatic reply, [auto-reply], automatische antwort, automatisch antwoord, respuesta automática, auto reply, autosvar:, absence du bureau, réponse automatique, abwesenheitshinweis, automatisk svar.
- From: mailer-daemon, postmaster@, mail delivery subsystem.
- Headers: X-Failed-Recipients, x-failed-recipients, X-Autoreply, x-autoreply, X-Autorespond, x-autorespond, auto-submitted, auto-replied, X-Autogenerated == Reply, precedence == bulk, precedence == junk, precedence == auto_reply
- Plus email that comes from the helpdesk itself to prevent endless loops.