Useless email filters

Question:

Would you please provide a list of all scenarios where an email received by the application isn't converted to a ticket?



Answer:

The email is not converted into a ticket if any of the following criteria is met:

  • Subject contains: delivery status, delivery has failed, out of office, out of the office, out-of-office, error delivering mail, ausência temporária, ofis dışı mesajı.
  • Subject starts with: automatic reply, [auto-reply], automatische antwort, automatisch antwoord, respuesta automática, auto reply, autosvar:, absence du bureau, réponse automatique, abwesenheitshinweis, automatisk svar.
  • From: mailer-daemon, postmaster@, mail delivery subsystem.
  • Headers: X-Failed-Recipients, x-failed-recipients, X-Autoreply, x-autoreply, X-Autorespond, x-autorespond, auto-submitted, auto-replied, X-Autogenerated == Reply, precedence == bulk, precedence == junk, precedence == auto_reply
  • Plus email that comes from the helpdesk itself to prevent endless loops.
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.
Creation date: 14/03/2017 11:37     Updated: 15/08/2017 12:46