Reset ticket starting number
Question:
How can you change the ticket starting number on the self-hosted version? E.g., rather than 6,7,8,9,10…. For the next few tickets I would prefer 15106, 15107, 15108, 15109, 15110.
Answer:
You can achieve that by running this command
DBCC checkident ('hdIssues', reseed, 1000)
at your SQL server, against the helpdesk database
How can you change the ticket starting number on the self-hosted version? E.g., rather than 6,7,8,9,10…. For the next few tickets I would prefer 15106, 15107, 15108, 15109, 15110.
Answer:
You can achieve that by running this command
DBCC checkident ('hdIssues', reseed, 1000)
at your SQL server, against the helpdesk database