Problem

If your organization is moving from a reseller subscription to paying for Jitbit Helpdesk directly (via FastSpring, our payment processor) and you need a resource to support vendor due diligence and onboarding questions for FastSpring.

Step-by-step solution

1. Review FastSpring's supplier/onboarding guidance provided by FastSpring to address vendor management and due diligence questions.
   • Open the FastSpring support page: https://fastspring.com/consumer-support/set-up-fastspring-as-a-supplier/
2. Use the information on that FastSpring page to download the "Vendor Onboarding Fact Sheet", gather documentation and answers requested by your vendor management team during onboarding.
3. If additional questions remain, contact us or contact FastSpring through the channels listed on their support page (refer to the FastSpring page for contact details and next steps).