This document covers the feature differences between the Jitbit Helpdesk SaaS (hosted) and on-premises (self-hosted) versions.
AI Assistant
| Feature |
SaaS |
On-Prem |
| OpenAI (GPT) |
Included |
Bring your own API key |
| Google Gemini |
Included |
Bring your own API key |
| Claude |
Bring your own API key |
Bring your own API key |
| Azure OpenAI |
Bring your own API key |
Bring your own API key |
| AWS Bedrock |
Bring your own API key |
Bring your own API key |
| AI-powered KB indexing |
Yes |
No |
| Index external URLs for AI suggestions |
Yes |
No |
Email
| Feature |
SaaS |
On-Prem |
| Built-in mailbox (support@yourname.jitbit.com) |
Yes |
No |
| Office 365 / Gmail / IMAP integration |
Yes |
Yes |
| SMTP server |
Managed by Jitbit |
Self-configured |
Authentication
| Method |
SaaS |
On-Prem |
| Username / password |
Yes |
Yes |
| SAML SSO |
Yes |
Yes |
| Windows integrated authentication |
Yes, via self-hosted script |
Yes |
Hosting & Updates
| Feature |
SaaS |
On-Prem |
| Hosting |
Managed by Jitbit |
Self-hosted (Windows/Linux/Docker) |
| Database |
Managed by Jitbit |
Your own SQL Server instance |
| Updates |
Automatic |
Manual |
| File storage |
Cloud (S3) |
Local disk or database |