Helpdesk (9 articles)
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New Design Beta Release
New
Updated
Updated: Thursday, September 12, 2024
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Supported HTML Tags in the Knowledge Base and Tickets
Updated: Saturday, March 30, 2024
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How to generate a quote
Updated: Tuesday, October 17, 2023 billing pricing quote
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Deprecation of IMAP and POP support for Office 365 mailboxes
Updated: Tuesday, October 17, 2023 email office365
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
General issues (4 articles)
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Thursday, November 30, 2023
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PCI compliance
Updated: Tuesday, December 12, 2023 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (58 articles)
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Power BI integration scheduled refresh error
Updated: Friday, April 19, 2024 power bi
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Custom "Thank you" text
Updated: Friday, July 14, 2023
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Wednesday, December 13, 2023 kb suggestions
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (23 articles)
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Images "Redacted" in email notification after upgrade
Updated: Friday, July 5, 2024 email notifications
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Email template #mask# is not working properly
Friday, May 10, 2024 email template
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Google POP/IMAP stopped working after 30 may 2022
Updated: Friday, June 14, 2024 gmail imap
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Emails from Helpdesk are marked as spam? Check SPF record
Updated: Wednesday, March 20, 2024
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SMTP Error
Updated: Monday, June 24, 2024 smtp
On-premises version issues (41 articles)
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Hardware requirements for on-premise helpdesk
Updated: Tuesday, October 17, 2023
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Recording HAR file in Chrome
Sunday, July 16, 2023
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File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
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After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
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Error after starting on linux
Updated: Thursday, October 19, 2023 linux
Integrations and migrating from other apps (13 articles)
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How to change the GPT model on the on-premise version
Updated: Tuesday, June 11, 2024
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MS Teams Integration
Thursday, September 8, 2022 teams
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Monday, July 24, 2023 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Errors and solutions (13 articles)
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Understanding and Resolving '554 5.7.1 Spam Message Rejected' Errors Body
Tuesday, November 7, 2023 email
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Special Character problems when exporting tickets to a CSV file and opening in Excel
Updated: Thursday, June 27, 2024 excel
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
FAQ (26 articles)
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Changing API token for a user account
Updated: Saturday, December 23, 2023 api
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Automation rule not triggered - what to do
Friday, December 15, 2023 automation rules
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AI privacy question
Updated: Saturday, October 14, 2023 ai
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New email senders not added to recipients list
Updated: Thursday, October 19, 2023
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API - Status ID
Updated: Friday, October 14, 2022 api
Other (legacy) products
Macro Recorder (12 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (4 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
automation rules (5)
api (4)
error (4)
reports (4)
self-hosted (4)
custom fields (3)
database (3)
installation (3)
linux (3)
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migrate (3)
office365 (3)
active direcotry (2)
azure (2)
email (2)
email notifications (2)
email template (2)
gdpr (2)
iis (2)
power bi (2)
smtp (2)
ai (1)
billing (1)
checkbox (1)
discount (1)
email settings (1)
excel (1)
exchange (1)
full-text search (1)
gmail (1)
hipaa (1)
imap (1)
integration (1)
invalid serial (1)
ios (1)
kb (1)
legal (1)
log4j (1)
non-profit (1)
notification (1)
on permise (1)
pricing (1)
quote (1)
reminder (1)
report (1)
restrict ticket deletion (1)
safari (1)
search index (1)
shared mailbox (1)
snooze (1)
ssl (1)
suggestions (1)
teams (1)
upgrade (1)
w9 (1)
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