Jitbit Helpdesk

1 votes	Option to have custom field viewable be techs but only editable by admins Suggested 9/11/2024 New
1 votes	Add feature to manually edit "response time" Suggested 9/10/2024 New
1 votes	User Lookup Integration Improvements Suggested 8/31/2024 New
1 votes	Ability to select columns from ticket fields to display in the ticket list grid Suggested 8/27/2024 New
1 votes	Add Users Telephone Number - Under 'From' in Details Suggested 8/13/2024 New
1 votes	KB feedback option Suggested 8/9/2024 New
1 votes	API method to add user(s) to categories set to specific users Suggested 8/8/2024 New
1 votes	On export and/or summary reports show the IDs of all tickets linked to ticket Suggested 8/8/2024 New
1 votes	Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support. Suggested 8/7/2024 New
1 votes	Keep Last status/ Reports status history Suggested 7/30/2024 New
1 votes	system notice when new subscribers are added Suggested 7/30/2024 New
1 votes	Integration with Zabbix alert monitoring tool Suggested 7/26/2024 New
1 votes	My Saved Filters Suggested 7/25/2024 New
1 votes	Add 'except if' category to automation process Suggested 7/22/2024 New
1 votes	Setting to Delete Sent Items from Ticket System Mailbox Suggested 7/19/2024 New
1 votes	Automation rules: add email from vs reply-to Suggested 7/16/2024 New
1 votes	Quick way of pulling up "Canned Responses" like /c <input> Suggested 7/12/2024 New
1 votes	Create the ability to use custom fields for Company in summary reports. Suggested 7/8/2024 New
1 votes	Separate enabling of inline images from attachments in email notifications Suggested 7/5/2024 New
1 votes	Prevent Non-Subscribers from reopening tickets Suggested 6/26/2024 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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