Reporting permissions

Question:

Does the reporting module in Helpdesk require admin rights? I have a user that needs to run reports, but I’m trying to avoid giving them admin permissions.

Answer:

Most of the reports require only the "technician" permission, like "Summary", "Tickets per day", "Custom reports", "Response speed", "Due dates calendar", "Technician Statistics"

Other reports require Administrator permissions: "User Statistics", "Companies statistics", "Deletion Log", "Scheduled Tickets", "Deleted tickets"

reports

Creation date: 6/7/2018 11:35 AM (Alex) Updated: 8/7/2018 8:01 AM (Alex)

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