- How-to's
- Miscellaneous
- Email issues
- On-premises version issues
- Integrations and migrating from other apps
- Errors and solutions
- FAQ
Reporting permissions
Question:
Does the reporting module in Helpdesk require admin rights? I have a user that needs to run reports, but I’m trying to avoid giving them admin permissions.
Answer:
Most of the reports require only the "technician" permission, like "Summary", "Tickets per day", "Custom reports", "Response speed", "Due dates calendar", "Technician Statistics"
Other reports require Administrator permissions: "User Statistics", "Companies statistics", "Deletion Log", "Scheduled Tickets", "Deleted tickets"
Does the reporting module in Helpdesk require admin rights? I have a user that needs to run reports, but I’m trying to avoid giving them admin permissions.
Answer:
Most of the reports require only the "technician" permission, like "Summary", "Tickets per day", "Custom reports", "Response speed", "Due dates calendar", "Technician Statistics"
Other reports require Administrator permissions: "User Statistics", "Companies statistics", "Deletion Log", "Scheduled Tickets", "Deleted tickets"