Jitbit Helpdesk

5 Votes	Merge tickets for admins only Date 9/25/2023 New
5 Votes	API tickets pagination Date 8/10/2023 New
5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
5 Votes	Exclude administrators from ticket assignments list Date 5/31/2023 New
5 Votes	Make Category Sections More Robust Date 5/19/2023 New
5 Votes	Add tracking for all ticket assignment/status changes Date 3/8/2023 New
5 Votes	Pictures integration by Copy/Paste (in users signatures) Date 7/7/2022 New
5 Votes	Global Search on main site (right corner) customizable Date 4/22/2022 New
5 Votes	Support for Webauthn for 2FA Date 4/5/2022 New
5 Votes	Support for Mattermost integration Date 3/21/2022 New
5 Votes	Knowledge Base Editor Role Date 3/1/2022 New
5 Votes	Automatically add new subscribers to existing ticket Date 1/18/2022 New
5 Votes	YouTrack Integration Date 8/11/2021 New
5 Votes	Allow company users to see assets associated with their own company Date 6/25/2021 New
5 Votes	Languages management enhancement Date 1/20/2021 New
4 Votes	Search when adding category Date 3/27/2026 New
4 Votes	Active Directory Group Synchronization for User Assignment Date 3/26/2026 New
4 Votes	Hidden Ticket Date 10/8/2025 New
4 Votes	Read-Only Asset Access for Non-Admin Technicians Date 8/13/2025 New
4 Votes	WhatsApp integration: Support for videos Date 8/5/2025 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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