Jitbit Helpdesk

5 Votes	Dependent text field Date 9/11/2025 New
5 Votes	Emoji reactions to comments Date 7/30/2025 New
5 Votes	#variables# in Canned Responses Date 6/18/2025 Considering
5 Votes	Future ticket Start Date Date 5/19/2025 New
5 Votes	Allow Technicians to pin tickets to the top Date 5/13/2025 New
5 Votes	Display language separated from holidays in reporting Date 5/12/2025 New
5 Votes	Show tickets assigned to myself only (without being secondary assignee) Date 3/5/2025 New
5 Votes	Technician users create automation rules Date 1/27/2025 New
5 Votes	import PDF or DOCX files into KB Date 10/17/2024 In progress
5 Votes	Equipment scheduling Date 9/26/2024 New
5 Votes	API method to add user(s) to categories set to specific users Date 8/8/2024 New
5 Votes	check list for ticket categories Date 4/22/2024 New
5 Votes	Allow elif / switch conditionals in automation rules Date 2/6/2024 New
5 Votes	Automation Rules Reporting and Export Date 1/9/2024 New
5 Votes	suggested KB articles - don't suggest articles to users who lack permission to see those articles Date 1/9/2024 New
5 Votes	Merge tickets for admins only Date 9/25/2023 New
5 Votes	API tickets pagination Date 8/10/2023 New
5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
5 Votes	Exclude administrators from ticket assignments list Date 5/31/2023 New
5 Votes	Make Category Sections More Robust Date 5/19/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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