4

Votes

Terminated Technicians

Date 10/28/2021 New

4

Votes

Clone Master Ticket with Sub-Ticket

Date 6/30/2021 New

4

Votes

SelectionCombo/Checkbox result in email

Date 6/11/2021 New

4

Votes

CC Active Directory Manager

Date 5/3/2021 New

4

Votes

Report to include user who closed the ticket

Date 3/24/2021 New

4

Votes

Real-Time Dashboard addition of Quarter and a Year

Date 9/23/2020 Considering

3

Votes

KB: Permission for individual articles

Date 6/10/2026 New

3

Votes

AI Response Feedback (Thumbs Up / Down) for Chatbot Replies

Date 6/8/2026 New

3

Votes

Function to split tickets into two (or more)

Date 5/12/2026 New

3

Votes

Active Directory - mapping AD attributes to HelpDesk fields

Date 3/24/2026 New

3

Votes

Customizable and printable Ticket exports

Date 3/18/2026 New

3

Votes

Manager of User Group

Date 3/10/2026 New

3

Votes

Knowledge Base Search includes attached Documents

Date 2/26/2026 New

3

Votes

Custom fields for Categories

Date 2/10/2026 New

3

Votes

Better dependent fields

Date 12/17/2025 New

3

Votes

ScreenConnect

Date 12/10/2025 New

3

Votes

Form template for tickets

Date 11/14/2025 New

3

Votes

When editing a KB article optionally write a changelog e-mail notification

Date 11/7/2025 New

3

Votes

Different languages support and Knowledge Base

Date 10/24/2025 New

3

Votes

Please work to have all comments in chronological order

Date 10/23/2025 New
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The ideas forum is where users can suggest, discuss, and vote for new product features.